Experience 10 Superb 55 Plus Apartments in Springfield MA

What People Are Saying: 5 Customer Reviews

1. My mom and I came in to tour the Wellington after touring several other community. There was a great difference in the atmosphere. The residents were so friendly and welcoming made us feel right at home. The lady Emma, who gave us the tour was very knowledgeable, but what stuck out was she knew all the residents by name and you can tell she had a great relationship with them also. She was very personable with my mom and made a great impression on her(which is not easy to do), Thumbs up. The facility was well kept and I loved that the apartment had a nice size kitchen. My mom is looking forward to moving in, in January.

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2. I would never recommend the Wellington of Springfield as a place for my loved one(s). Although much of the staff is kind and caring, the Director of this facility is very non-engaging, inept as a facilities manager, and generally clueless about the daily operations at the Wellington. Emphasis is concentrated on keeping units rented at all costs, without much regard for the “quality” of placement, for elders, and the care level that they may require. Many seniors move in, only to move out after a couple of months, because a thorough assessment of their needs, is not adequately done. The chief concern only ever seems to be, getting units rented ASAP, so that they can collect rental income. Residents pay large sums of money for quality and safe food services, however, the food services at Wellington are neither quality or safe! The dining area is filthy, grimy, and not fit for dining. The food itself is a step or two below, what is served at the homeless shelters. Issues with cable TV and other promised services, which are included in the rent, do not get addressed in a timely fashion. It is apparent that this facility is completely rudderless. This of course, is a very dangerous situation, when you’re talking about the daily safety, health, and well-being of seniors. Do yourself and your loved ones a favor, and skip Wellington of Springfield!

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3. keep looking. We scheduled a tour of the Wellington, arrived on time and were kept waiting at least 25 minutes before an employee met with and showed us apartments. They were knowledegable and pleasant. Because we liked the apartments we scheduled a second meeting with the Director of Marketing to get a breakdown of expenses and see any available apartments. We arrived early and were kept waiting over 40 minutes while staff attempted to contact the Director of Marketing. Finally, after 45 minutes we left.
   If you’re comfirtable spending at least $30,00 a year with a company that routinely insults potential tenants by not showing up on time by all means rent The Wellington

   11/01/22 There’s been a big change at The Wellington. We recently re-visited. We were warmly and promptly greeted. Marketing Director, Beth Seyller answered all our questions thoughtfully and gave a good tour of the building and apartment features. The environment was warm and inclusive. If you’re seeking independent living visit The Wellington.

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4. My brother and sister-in-law reside at the Wellington assisted living. The staff is very friendly and tries to respond to residents needs. Issues: the food service is poor. Actually delivering food to the table that is on dished with frost on them. That just shows total lack of respect for residents. They turned the air conditioning on during a heat spell in May but when the weather turned cold at the end of May they did not turn the heat back on leaving the residents to be cold for 3 days. They claimed it was too big of a project to switch back to heat only to have to switch it back to air in a few days. I had the heat on in my house be cause it was cold and damp but these old and disabled folks have to remain in the cold because it’s to much trouble to turn it on. These are shameful services from this Co.

   This is a follow up to my original post. This is how the heating to cooling works. There is always a delay. No one is at risk of being too cold. The staff is great at making sure the patients are safe and taking care of. I would change my rating to 4 stars.

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5. Unfortunately, a one star rating is the lowest I can go with here, because at its core, the biggest issue concerns poor management. Is anyone at the corporate management level, paying attention to what goes on at this facility? There are residents here that I know personally, who do not wish to “rock the boat”, but have concerns about many issues. Historically, many residents here have not had faith in the directors of this facility. Residents’ concerns all seem to stem from the high management and employee turnover at the Springfield Wellington. Why are so many inept directors/managers allowed to stay, and drive away the few and only good managers and staff that this place was lucky to have? Seriously, this needs to be addressed at the corporate management level, not just by whichever director of the day, happens to be running this facility locally! If anyone is thinking of having a loved one placed at this facility, please do your homework first! Ask the marketing director why senior management allows so much employee turnover? Ask also, why the few talented, lower- level managers that get brought in, continue to be driven out, out of frustration and exasperation, because they are steamrolled and marginalized by higher level managers here? They have had managers that were loved by the residents, and who did an excellent job, but were driven away for no good reason, while allowing managers and employees with a history of causing havoc, to thrive. I really do hope that this place begins to get its act together, for the benefit of those residents that are paying good money for services that are currently very much sub-par at best! Out of fairness, I do know that obtaining good help was not easy in the pre-Covid world, and it is especially difficult in the post-Covid world that we are living in today. THIS is the very reason that the Wellington should be doing everything possible to attract and retain the GOOD talent that they happen to bring in, however few in number they may be, and not allow them to be driven away by managers and employees that should never have been hired in the first place! Your residents count on you, to place their well-being high on the priority list! This means, that without good management running the day-to-day operations, it all falls apart, and their happiness, safety, and general well-being becomes at risk! Residents and their families/loved ones notice when things are not running efficiently, and when staff turmoil and discord is allowed to fester, and often be witnessed by residents and their families/guests, and though many may not always speak out, it does not mean that they don’t feel the effects of poor management!

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